If you wish to cancel an order, please contact use immediately via luckypdesigns@gmail.com. Whilst we will make every effort to help we cannot cancel an order that has already been dispatched. If this has occurred you will be required to return the item/s at your own cost. Shipping prices cannot be refunded for cancelled orders. 

Returns:

To return an item please contact us within 14 days of delivery. Simply send an email to luckypdesigns@gmail.com to request a return/exchange. Please allow up to 3 working days for us to reply to your email and confirm the return. We must receive returned items within 30 days of receipt.

Items must be returned to us in new re-saleable condition within 30 calendar days of delivery for either a refund (excluding shipping costs) or an exchange. Items may be tried on but any stains or marks accrued during this process will result in the item being ineligible for return. We recommend making sure your dog is clean beforehand and trying on indoors only. As all of our items are made to order, we can only refund postage for damaged or faulty items. In the unlikely event that your product arrives damaged or faulty this may be returned for a replacement or full refund. We must be notified within 7 days of receiving your parcel if there are any issues. Personalised items cannot be returned. 

To avoid disappointment please send us a message about any sizing queries prior to purchase. If you notice that you have ordered the incorrect size upon receipt of the item we can happily offer an exchange if notified within 14 days. Shipping costs to return the incorrect size are not covered and you will need to cover the shipping costs to send the replacement package. 

Please ensure your return package includes the following information:

– Order name 
– Order number
– Email address used for purchase

In the event you need to return any products please reach out to us via luckypdesigns@gmail.com prior to sending. 

Exchanges:

You are welcome to return your items in new condition for store credit or for an alternative size. Please reach out to us at luckypdesigns@gmail.com within 14 days of the receipt of your order to confirm your exchange. Please allow up to 3 working days for us to reply to your email and confirm the return. We must receive returned items within 30 days of receipt. Personalised items cannot be returned. 

To avoid disappointment please double check our size guide prior to purchase. In some instances we may not have enough materials to produce a replacement size. In the event that we cannot provide an exchange we can instead offer a refund or store credit if the item is returned within 30 days. 

Please ensure your return package includes the following information:

– Order name 
– Order number
– Email address used for purchase
– Size/ Style for the exchange